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How do I calculate shipping?
How can I pay for my order?
My item is different to the picture on the site. Why is this?
Can I return items?
How long do I have to return items?


How do I calculate shipping?
Please email us for a quote, stating your country of residence and weight of order. The weight can be calculated by adding the weight of each item, the weight is shown on the listing page in grams.

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How can I pay for my order?
We accept paypal, cheques in GBP, bank transfer and cash sent at buyers risk. If you wish to pay by any other method than paypal please say so on your order and you will be sent details.

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My item is different to the picture on the site. Why is this?
Our handmade items can be difficult to reproduce, sometimes suppliers can no longer provide us with certain items. We will then replace the item with one of equal quality but it may not be exactly the same.

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Can I return items?
You can return items for replacement or refund if they are damaged. If you buy something and then change your mind, you can return it to us in exactly the same condition as we sent it to you and you will receive a credit note or replacement.

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How long do I have to return items?
For UK buyers, items must be returned within 7 days. For non-UK buyers, items must be returned within 14 days.

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Last Updated: 19 Jan 2006 15:18:48 PST home  |  about  |  terms  |  contact
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